Where do you deliver?
We deliver our frozen, scoopable sorbets and ice creams across mainland UK. We're hoping to deliver to the rest of the UK as soon as we possibly can. If you’ve got a query about delivery locations, please email us at hello@purerecharge.co.uk

How do you keep the desserts frozen?
All our products are carefully packed in insulated packaging with dry ice to keep everything frozen during transit. It will keep frozen for up to 30 hours in an unopened box.

How long does delivery take?
we deliver on Thursdays depending on your location and stock availability. If you need your order by a specific date, please contact us to arrange expedited delivery.

Do you offer delivery for events and catering?
Yes, we offer delivery services for events and catering. Depending on the size and location of your event, we can deliver your order directly to the venue, ensuring that everything stays fresh and frozen. Please reach out to us for more details or to discuss your event needs.

What should I do if I miss my delivery?
If you miss your delivery, the courier will typically attempt redelivery or leave instructions on how to collect the package. If the delivery is unsuccessful, please contact us, and we will work with you to arrange a new delivery time or offer a solution.

Do I need to be careful with the dry ice?

Dry ice is very cold, at around -80 degrees, so we recommend you’re careful when getting your sorbet out. Try not to touch the dry ice directly, as it can cause ice burn.

How should I dispose of the dry ice and packaging?
There’s likely be some dry ice left in the envelope in the box when you open it, so remove the sorbet and pop it into your freezer. Then leave the remaining dry ice to evaporate in a well-vented area before disposing of both the envelop and the box.

Do you accept cash on delivery?
No, we don’t accept cash. But we do accept all major credit and debit cards when you order on our website, prior to delivery.

If you can’t find the answer you need above, please email us at hello@purerecharge.co.uk. We’ll get back to you within 1 business day.

Pure Recharge Açai Sorbet: ingredients and allergens

Why does your Açai Sorbet say ‘may contain nuts’?
Our Açai Sorbet isn’t made with nuts, but because we make it in the same place we make our smoothie mixes, we have to put that on our labels. We take extra special care, and clean all surfaces and tools between each use, but we’re legally required to include that allergy warning.

Is the Açai Sorbet gluten free? 

Yes, in fact none of our products at Pure Recharge contain gluten.

Do any of your products contain palm oil?
We’re proud to say that all Pure Recharge products are 100% palm oil-free.